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Help for issues when using Moggie
Tracker lights:. No light Tracker is unplugged. Solid lightTracker is fully charged and ready to go. Hub lights:. Fast flashing Hub has been reset ready to connect to Tracker. Slow breathing light Data is being transferred. Blinking lightConnection i
The fastest way to reset your Hub is to power cycle, i.e. unplug it, wait 10 seconds, and replug which will reset it. Alternatively, you can navigate to the app menu and click Manage devices, and follow the instructions: you will need to press and ho
Don't worry! You won't lose your data - just make sure to plug the Hub back in again, and check on the app that it is connected; it should reconnect automatically and you should also see a solid white light. (If not, check here.). See also: going awa
The Hub connects over a 2.4Ghz Wi-Fi connection, and you need to make sure your network is open to new MAC devices, otherwise you might have to add your Hub ID (the ID is everything after moggiebase- in the Hub name, giving you a 12-digit alphanumeri
So, what do the colored dots in the app mean?. 1) Hub 🟢 green dot = connected 🔴 red dot = something is wrong with the data connection, and you might need to check your settings or repeat the 'add hub' steps to make sure it's online. You should als
If you’re experiencing issues with your Moggie Tracker and Hub not updating regularly, don’t worry! Here are some simple troubleshooting tips to help you get everything back on track. Make sure you’re using the official Moggie cable with a compatible
Each Tracker has an 8-digit alphanumeric code that appears on screen (everything after the moggiecollar- part) and is also printed on the back, so that you can identify which goes with which cat once set up. This can be double-checked under Menu > Ma
It shouldn't be a problem! Your data will be stored and will be transferred upon the next connection for up to ~48h. If, following the power cut or Wi-Fi loss, your Hub does not come back online as connected and showing a solid white light, you may n
If you're having difficulties connecting, please double-check the following:. If it still isn't working, please get in touch with [email protected]!
We love feedback, it helps us keep delivering a quality product! So feedback is always welcome, whether something doesn't look right, or if you have an idea for an improvement or future development for Moggie. You can use the Help Center contact form
Kitties can be clumsy sometimes. Do not worry, though. When you get a new activity tracker, all your data, up to and including the last sync, will be stored in our servers and associated with your user credentials.
Once you delete a cat's profile, their history and data will no longer be saved, so you will need to start again. You can delete a Tracker from a cat to use it on a new cat, from the Manage devices section of the app menu.
To delete your account, simply navigate on the app menu to Human profile and select Delete account. To delete a cat's profile from your account, navigate on the app to the cat's profile from the main menu, then Edit profile and Delete profile - this
Your Activity Tracker & Hub set comes with a spare strap, just in case. The straps can be used for a long time, though of course it sometimes depends what your cat does with it!. Here are our top tips for best use:.
If you have seen the connection issue lights during the set-up, you may need to safelist your Hub so that it can connect to your Wi-Fi. Here are some steps to add a MAC address to a router so that it becomes safelisted
If you've experienced a power cut or disconnection from your hub, don’t worry—your cat's tracker can store up to 48 hours of activity data. Once reconnected, it should take around 20-45 minutes to upload when your kitty is near the hub. Just keep in
Today the issues reported that are being investigated and fixed are:.