How do I know if my devices are connected?Updated 2 months ago

So, what do the colored dots in the app mean? 

1) Hub 
🟢 green dot = connected 
🔴 red dot =  something is wrong with the data connection, and you might need to check your settings or repeat the 'add hub' steps to make sure it's online. 

You should also see a solid white light on the Hub itself. 
If your Hub is disconnected, try resetting and following the steps from 'Manage devices' on the menu to re-add the Hub. 

2) Tracker
🟢 green dot = data last received <12h ago
🟡 yellow dot = data last received 12-24h ago*
🔴 red dot = data last received more than 24h ago** 

*Don't worry, it doesn't mean your cat is disconnected - if they're near the Hub the next time it 'pings' the Tracker for data, this will update automatically. (This is why we recommend leaving the Hub plugged in somewhere the cat frequents!) 

**If your Tracker shows 'last connected' as more than 24h ago and your cat has been in frequent contact with the Hub since then, drop us a note on the contact form and we'll take a look behind the scenes for you.  

If a Tracker has disconnected, follow the steps from 'Manage devices' on the menu to re-add it to the cat.   

For additional troubleshooting, check out the tips in 'Why is my Moggie data not coming through?'