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Moggie

Moggie FAQs & Support 

Is Moggie a diagnostics tool?

Can Moggie help my cat, who suffers from a specific illness?

Can my vet get access to the data from my app?

Can Moggie know how my cat feels?

Can I use Moggie to locate my cat with GPS?

Is the tracker for both indoor and outdoor cats?

Can Moggie be used for kittens?

What it's for

How does Moggie work exactly?

Isn't the device too big or heavy?

Is Bluetooth bad for cats?

Is Moggie waterproof?

Do I need more than one Activity Tracker?

Do I need more than one Hub?

How many Activity Trackers can connect to each Hub?

How close does my cat need to be to the Hub for data upload?

How long does it take for the Activity Tracker to charge?

How long does the Activity Tracker battery last on a full charge?

Can I share my cat's profile with someone?

What kind of Wi-Fi connection is needed?

Can I take Moggie with me if I go away with my cat?

Can I reuse Moggie with a different cat?

Is Moggie compatible for Apple and Android?

How does it measure each activity?

Can Moggie help me learn more about how to care for my cat?

How it works

About Moggie

What do I need to get started?

How do I connect my Moggie Activity Tracker and Hub?

Can I sign up on the app without having a Moggie device?

Where can I find the Moggie app?

Can I use any USB-C cable with Moggie devices?

Do you also provide the collar?

What kind of collar works well with Moggie?

How tight should a cat collar be?

What if my cat does not like to wear a collar?

How should I put the Tracker onto my cat's collar?

Do I need to charge the Tracker before using it?

Getting started

How long does the Tracker Battery last?

How do I use the Home page?

How do I use the Health page?

How do I use the Chat?

How do I use the Reminders?

How do I change my cat's Profile info?

How do I use the app's main menu?

How do I track my cat's weight using Moggie?

What subscription options are available?

How do I contact Moggie?

Where can I purchase more Moggie devices?

Using Moggie

What do the device lights mean?

How do I reset my Hub?

What happens if I unplug my Hub?

What kind of Wi-Fi connection do I need?

How do I know if my devices are connected?

Why is my Moggie data not coming through?

What is my device ID?

What if I have a power cut or Wi-Fi cut?

What if I can't get my devices working?

How can I give feedback if something doesn't look right?

What happens if my cat loses the device? Do I lose all the data?

What happens if I delete my cat's profile?

How do I delete my profile?

What if I can't get my hook & loop strap to stick?

How do I safelist my MAC address?

How long does it take for the Activity data to upload after a disconnection?

Are there currently any issues with the Moggie app?

Troubleshooting

Do you offer free shipping?

How much does shipping cost?

Do you ship worldwide?

What do I do if my item(s) arrives damaged?

How do I apply promo/discount codes?

Do you offer refunds or exchanges?

Orders

Best practices for the optimal Moggie experience

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Categories

About Moggie

Getting started

Using Moggie

Troubleshooting

Orders