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Getting started

Setting up and using Moggie properly

What do I need to get started?

You need both a Hub and an Activity Tracker for Moggie to be able to track your cat's activity.  You can purchase these as a set, and any additional cats just need another Activity Tracker (they can use the same Hub). Beyond making the order for your

How do I connect my Moggie Activity Tracker and Hub?

If you're connecting for the first time, you'll see a QR code inside the Moggie box taking you to the app which will guide you through the set up. (If you already have the app and have set up a profile, you can navigate here from 'Manage devices' on

Can I sign up on the app without having a Moggie device?

Yes, you can download and use the Moggie app, though you won't have access to some of the features until you connect a Hub and Activity Tracker, allowing you to track your cat's behaviors and gain health insights.

Where can I find the Moggie app?

Moggie is available on iOS and Android:. 1. Apple App Store. 2. Google Play Store. We recommend automatic updates or making sure you're always on the most recent version of the app available, so you don't miss out on any new features.

Can I use any USB-C cable with Moggie devices?

Though Moggie does have a USB-C port, you should always use the cable provided to connect and charge your devices. Remember that the double end is for the devices and the single end goes into your wall plug to USB-C / adapter. The Hub should remain p

Do you also provide the collar?

No. We want every cat to be comfortable with the activity tracker, so we want the device to be easily attachable to the collar the cat is most familiar with. Plus, every cat parent has a preferred collar.

What kind of collar works well with Moggie?

You can use any cat-specific collar, though we would recommend a soft material such as cotton or nylon, and always with a breakaway clasp. Some materials are more prone to attracting cat fur (e.g. velour) so consider this when your choice. The Tracke

How tight should a cat collar be?

We strongly advocate for a 'quick-release' or 'breakaway' safety collar. It should be snug but comfortable—just right for you to slip two fingers underneath it. This ensures that it's secure without being too tight, providing a safe and comfortable e

What if my cat does not like to wear a collar?

Behaviorists recommend progressively training your cat with a self-release collar over several days (typically 4). You can start by putting the collar on for a while and then extend that time until your moggie gets used to it with plenty of positive

How should I put the Tracker onto my cat's collar?

Once fully charged, just use the hook & loop strap to attach the tracker (loops/fluffy side against the cat), so it can be easily removed for the next charge. The Activity Tracker & Hub set comes with a spare hook & loop strap, just in case.  The Tra

Do I need to charge the Tracker before using it?

The app will take you through setup and onboarding, then you can leave the Tracker charging until the battery is full and ready to use, usually after a couple of hours. Meanwhile, explore the other app features! The Health dashboard will be ready wit