What if my firmware update is not working?Updated 9 hours ago

If you can't get your firmware update to work, there may be a connection issue between your phone and your Hub (sometimes this is temporary, e.g. a change in assigned IP address). 

First try resetting / reconnecting your Hub, making sure to be as close as possible with your phone, and on the same wifi network. 

If for some reason it still doesn't work, you can use a computer (on the same wifi) to follow these steps: https://moggieme.notion.site/hub-firmware-update 

If in doubt please reach out to us at [email protected] 😺